Terms of Use and Privacy Policy

Last Updated: August 10, 2026

Welcome to El Mercadito en Línea. These Terms of Use and Privacy Policy govern your access to and use of elmercaditoenlinea.com, including the products, services, content, and features available through the website.

By accessing, browsing, or using this website, you agree to these terms. If you do not agree with any part of these terms, please do not use the website.

1. Website Information

El Mercadito en Línea

Website: elmercaditoenlinea.com
Phone: +1 617-888-2615
Address: 155 Market St, Bay 13, Everett, MA 02149
Email: sales@elmercaditoenlinea.com
Additional Email: sales@copanfoods.net

For purposes of these Terms, “El Mercadito en Línea,” “we,” “us,” or “our” refers to the operator of this website.

2. Acceptance of These Terms

By using this website, you acknowledge that:

• You have read and understood these terms.
• You agree to comply with these terms.
• The information you provide is accurate and current.
• You will use the website only for lawful purposes.
• You will not attempt to interfere with the operation, security, or availability of the website.

We reserve the right to modify these terms when necessary. Changes will be posted on this page and will become effective upon publication unless otherwise stated.

3. Use of the Website

Users agree to use the website responsibly and in accordance with applicable laws.

You may not use the website to:

• Engage in fraudulent activities.
• Provide false or misleading information.
• Attempt to gain unauthorized access to accounts, systems, or information.
• Interfere with the security or operation of the website.
• Introduce viruses, malicious code, or other harmful technology.
• Use information obtained from the website for unlawful purposes.
• Copy, reproduce, or distribute protected content without authorization.

We reserve the right to restrict, suspend, or terminate access for users who violate these terms.

4. Products, Services, and Information

El Mercadito en Línea makes reasonable efforts to ensure that product and service information published on the website is accurate and current.

However, errors may occur regarding:

• Prices.
• Availability.
• Product descriptions.
• Images.
• Promotions.
• Quantities.
• Product characteristics.

We reserve the right to correct errors and update information at any time.

Product images may be provided for illustrative purposes, and the appearance of a product received may reasonably differ from its online image.

5. Prices and Payments

Prices displayed on the website may change without prior notice.

Where applicable, prices may be subject to taxes, shipping fees, or other applicable charges, which will be displayed during checkout.

Payments may be processed through third-party payment service providers.

El Mercadito en Línea does not directly store complete credit or debit card information when such information is processed by specialized third-party payment providers.

Payment processing may also be subject to the terms and privacy policies of the applicable payment provider.

6. Orders and Availability

Submitting an order does not necessarily guarantee that the order will be accepted.

We reserve the right to reject or cancel an order due to circumstances including:

• Product unavailability.
• Pricing or description errors.
• Incorrect information provided by the customer.
• Suspected fraud.
• Payment issues.
• Inventory limitations.
• Inability to process or fulfill the order.

If an order is canceled after payment has been made, a refund will be processed when applicable.

7. Shipping and Delivery

Estimated delivery times may vary due to factors outside our control, including weather conditions, shipping carriers, logistical delays, holidays, or other circumstances.

Customers are responsible for providing accurate shipping information.

We are not responsible for delivery delays resulting from incorrect or incomplete information provided by the customer.

Customers are responsible for ensuring that someone is available to receive the order when required.

Failure to receive an order, failure to retrieve an order, or providing an incorrect or incomplete delivery address does not automatically create a right to a refund.

8. Final Sale, Returns, Exchanges, and Refunds

Perishable and Opened Products

All sales of perishable, refrigerated, frozen, fresh, prepared, or opened products are final.

For health, safety, sanitation, and product-quality reasons, El Mercadito en Línea does not accept returns, exchanges, or refunds for any perishable product or any product that has been opened, unsealed, used, consumed, altered, or tampered with.

This policy applies regardless of whether the customer:

• Changed their mind.
• Ordered the wrong product.
• Ordered the wrong quantity.
• No longer wants the product.
• Does not like the product.
• Purchased the product by mistake.
• Failed to review the product description before ordering.
• Was unavailable to receive the order.
• Provided an incorrect or incomplete delivery address.
• Failed to retrieve the order from the delivery location.
• Claims that the product was no longer wanted after delivery.

All sales of perishable and opened products are final.

Non-Perishable and Unopened Products

Returns or refunds for non-perishable products that remain completely unopened, unused, and in their original condition are only available if specifically permitted by our return policy or approved in writing by El Mercadito en Línea.

Customers may not return a product without prior authorization from El Mercadito en Línea.

Damaged, Incorrect, or Defective Orders

If an order arrives damaged, contains the wrong product, or has another issue attributable to El Mercadito en Línea, the customer must contact us within 24 hours of delivery.

Claims may be submitted through:

sales@elmercaditoenlinea.com
sales@copanfoods.net
+1 617-888-2615

The customer may be required to provide photographs, order information, delivery information, and other documentation necessary for us to evaluate the claim.

Do not discard the product or packaging until we have completed our review.

Submitting a claim does not automatically guarantee a refund, replacement, credit, or other compensation.

Unauthorized Returns

Products returned without prior written authorization may be refused and may not qualify for a refund, replacement, or store credit.

Nothing in this policy is intended to waive or limit any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.

9. Customer Acknowledgment at Checkout

Before completing a purchase, customers may be required to affirmatively acknowledge the following:

I understand and agree that perishable, refrigerated, frozen, fresh, prepared, and opened products are final sale and are not eligible for returns, exchanges, or refunds, except where required by applicable law. I also understand that I am responsible for providing accurate shipping information and for being available to receive my order when required.

By checking the applicable box and completing the purchase, the customer confirms that they have read and agreed to this policy.

10. User Accounts

If the website allows users to create an account, users are responsible for maintaining the confidentiality of their login credentials.

Users should notify us if they believe their account has been accessed or used without authorization.

We are not responsible for losses resulting from unauthorized use of an account caused by the user’s failure to protect their login credentials.

11. Personal Information and Privacy

We respect the privacy of our users and strive to handle personal information responsibly.

Depending on how you interact with the website, we may collect information that you voluntarily provide, including:

• First and last name.
• Email address.
• Telephone number.
• Shipping or billing address.
• Order information.
• Information provided when contacting us.
• Information required to create or manage an account.
• Other information you voluntarily provide.

We do not intentionally request personal information that is not reasonably necessary to provide our services, process orders, respond to inquiries, or comply with legal obligations.

12. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This information may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Date and time of access.
• Referring website.
• Information regarding interactions with the website.

This information may be used to maintain and improve the website, analyze traffic, identify technical problems, improve security, understand how visitors use the website, and improve our products and services.

13. Cookies and Similar Technologies

The website may use cookies and similar technologies to improve the user experience.

Cookies may be used to:

• Enable website functionality.
• Remember preferences.
• Analyze website traffic and performance.
• Improve the browsing experience.
• Measure marketing campaigns when applicable.

Some cookies may be placed by third-party providers that provide analytics, advertising, payment, mapping, content, or other services.

Users may configure their browsers to block or delete certain cookies. However, doing so may cause some website features to function improperly.

14. How We Use Information

Information collected may be used to:

1. Process and manage orders.
2. Provide products and services.
3. Respond to questions and requests.
4. Communicate with customers.
5. Send order-related or service-related communications.
6. Improve our website and services.
7. Detect and prevent fraud or unauthorized activity.
8. Maintain the security of our systems.
9. Comply with legal obligations.
10. Send promotional communications where permitted by applicable law.

15. Marketing Communications

Where applicable, we may send communications regarding our products, services, promotions, or news.

Users may opt out of promotional communications by following the unsubscribe instructions included in those communications or by contacting us at either:

sales@elmercaditoenlinea.com
sales@copanfoods.net

Opting out of promotional communications does not necessarily prevent us from sending communications necessary to complete an order, provide services, or comply with legal obligations.

16. Sharing Information with Third Parties

We do not knowingly sell our customers’ personal information.

We may share information with service providers and third parties when necessary to operate our business, including providers related to:

• Payment processing.
• Shipping and delivery.
• Website hosting.
• Security.
• Analytics.
• Customer service.
• Communications.
• Marketing and advertising, where applicable.

These providers may access only the information reasonably necessary to provide their services.

17. Information Security

We implement reasonable measures designed to protect personal information against unauthorized access, modification, disclosure, or destruction.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

18. Third-Party Service Providers

Certain website functions may rely on services provided by third parties.

These third parties may have their own privacy policies, terms of use, and data-handling practices.

When users interact directly with third-party services, they should review the applicable policies of those providers.

19. Links to Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content, security, availability, or privacy practices of external websites.

Users access third-party websites at their own risk.

20. Intellectual Property

Unless otherwise stated, the content available on this website, including text, photographs, graphics, logos, designs, visual elements, trademarks, and other materials, is owned by El Mercadito en Línea or used with appropriate authorization.

You may not copy, reproduce, modify, distribute, publish, or commercially use such content without prior authorization.

21. User-Generated Content

If the website allows users to submit reviews, comments, photographs, or other content, users represent that they have the legal right to submit such content.

Users may not submit content that is:

• Illegal.
• False or misleading.
• Defamatory.
• Threatening.
• Infringing upon the rights of others.
• Containing another person’s personal information without authorization.
• Infringing upon intellectual property rights.

22. Limitation of Liability

To the maximum extent permitted by applicable law, El Mercadito en Línea shall not be liable for indirect, incidental, special, or consequential damages arising from the use of or inability to use the website, except where such liability cannot legally be excluded or limited.

We do not guarantee that:

• The website will always be available.
• The website will operate without interruption.
• All information will be error-free.
• All products will always be available.
• The website will be completely free from technical errors or vulnerabilities.

Nothing in these terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

23. Indemnification

To the extent permitted by applicable law, users agree to indemnify and hold harmless El Mercadito en Línea, its owners, employees, representatives, and service providers from claims, losses, liabilities, or expenses arising from the user’s misuse of the website or violation of these terms.

24. Children’s Privacy

The website is not intended to knowingly collect personal information from children without appropriate authorization.

If a parent or legal guardian believes that a child has provided personal information to the website without authorization, they may contact us to request that the information be reviewed or removed when applicable.

25. Privacy Rights

Depending on applicable law and the user’s location, users may have certain rights regarding their personal information.

These rights may include:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of certain information.
• Requesting information about how personal information is used.
• Withdrawing certain consents.
• Objecting to certain forms of processing.
• Requesting a copy of certain personal information.

Privacy requests may be submitted to:

sales@elmercaditoenlinea.com
sales@copanfoods.net

We may request reasonably necessary information to verify the identity of the person making a request before processing it.

26. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, maintain business records, resolve disputes, and comply with legal obligations.

The retention period may vary depending on the type of information and the circumstances.

27. Data Transfers

Information may be processed or stored in the United States or other locations where our service providers operate.

Where applicable, we will take reasonable measures to protect personal information during such transfers.

28. Changes to This Policy

We may periodically update these Terms of Use and Privacy Policy.

When changes are made, we will update the “Last Updated” date displayed at the beginning of this document.

We recommend reviewing this page periodically to remain informed about any changes.

29. Governing Law

These terms shall be interpreted in accordance with applicable laws of the Commonwealth of Massachusetts and applicable federal laws of the United States, without limiting any consumer rights that may apply under other applicable laws.

Any dispute will be handled in accordance with applicable law and jurisdiction.

30. Contact Us

If you have questions regarding these Terms of Use, our Privacy Policy, orders, returns, refunds, or the handling of your personal information, please contact us:

El Mercadito en Línea

Phone: +1 617-888-2615
Address: 155 Market St, Bay 13, Everett, MA 02149

Email: sales@elmercaditoenlinea.com
Additional Email: sales@copanfoods.net

Website: elmercaditoenlinea.com